Purchase Agreement:

Zero Emission Motors prides itself on selling top quality merchandise from first rate manufacturers who represent that their products pass a rigorous inspection before shipment to insure they are completely functional and free of damage. In the unlikely case a product arrives with shipping damage or a defective part, we have policies in place to make sure you're covered. Our shipping damage and defective part policy is as follows;

Inspect Your Order: If obvious shipping damage exists on delivery, make sure the carrier notes the damage before they leave. Thoroughly inspect your order before the carrier leaves and mark Damaged on the Bill of Liability before signing for your order. If you receive merchandise with shipping damage or a defective part that was concealed, you must file a claim with the shipping carrier within three days of delivery.

File A Claim: To file a claim, please contact the carrier listed on your shipping slip within three days of delivery to file a claim. In most cases products are shipped directly from the manufacturer and claims of damage or defective part(s) upon delivery are resolved through the manufacturer. A technical support representative will troubleshoot the problem and if the problem is determined to be a defective part or damage resulting from the initial shipment not caused by abuse, neglect or failure to follow instructions, technical support and replacement parts are provided to resolve the problem.

After Filing A Claim: Please contact Zero Emission Motors at zeroemotors@yahoo.com with the details of your claim so we can monitor the progress and advocate on your behalf. Continue working with the manufacturer's technical support department until your problem is resolved. If your claim is not resolved per the policies noted herein, please contact us for assistance.

Terms and Conditions: In consideration of our discounted pricing, all sales are final. While Zero Emission Motors has no obligation beyond the sale, we will advocate on behalf of customers to insure the manufacturer resolves instances of damage and defective part(s) upon delivery in a timely manner. However, for a claim to be considered related to initial product delivery and for Zero Emission Motors to advocate on your behalf, your claim with the shipping carrier must be filed within three days of delivery.

If necessary, replacement parts are shipped without charge. The customer will receive technical support to install replacement parts, but it is the responsibility of the customer to physically install these parts. In some cases photographs or return shipment of the original part(s) at customer expense may be required prior to service. Cosmetic damage including small rubs, scratches, blemishes, oxidation, or wear marks can occasionally occur during shipping. Customer agrees to accept all products with such cosmetic damage and technical support will assist Customer to address cosmetic damage by touch up or, as appropriate, replacement parts. Claims are typically resolved quickly and without difficulty, and we prefer to resolve claims through technical support and replacement parts.

For all valid claims filed through the Shipping Carrier and communicated to Zero Emission Motors by Customer within the required three day period, we will make every effort to assist in resolving your claim with the manufacturer in a timely manner and Customer agrees to respond to service requests in a timely manner.

If a claim is not filed within three days of delivery, all damaged products purchased are exclusively subject to the terms of the manufacturer's warranty or claims against the shipper. The manufacturer's warranty provides no recourse for shipping damage, defect to "wear and tear" parts, and additional limitations may apply (see warranty included with merchandise for details). If damage was clearly caused during shipment, you may place a claim with the shipping company during the three day. Parts not covered by the warranty may be purchased from the manufacturer.